F.A.Q​

Where can I find session times?

To view Traditional Cinema session times, click here

To view Gold Room session times, click here

Session times are updated each Tuesday for the new cinema week (Thursday to Wednesday). Please note that these are subject to change.

What do the film classifications mean?

Click here for details on each of the film classifications. For more information, visit the Australian Classification Board

How old do you have to be to buy a Childs’ ticket?

A Child ticket can be used for children aged between 3 and 11 years old. For children under the age of 3, entry is free as long as the child sits on the lap of an accompanying ticket holder. Should a child under the age of 3 wish to occupy a seat, please purchase a Child ticket to your selected session.

Can I buy tickets online?

Yes, tickets are sold online for all sessions unless advertised as Buy In Person (BIP) only items.

Why am I charged a booking fee online?

As with many other booking services, we charge a booking fee. Booking online means that you can join the nice and short pickup queue and go straight to the cinema. Booking fees cover the costs associated with administration, processing and handling. Booking fees do not apply when you buy tickets at the ticket box.

I got an error message when booking tickets. What should I do?

Do not attempt to process the booking again. Contact our friendly Customer Service team via email HERE, phone on (07) 4972 0015 or head into the cinema .

If you saw a confirmation page containing your booking details after your ticket purchase was processed, you can still collect your tickets from the ticket box (where available use the express queue).

If you did not see a confirmation page or if you are unsure, please contact our friendly Customer Service team as above.

I have booked my tickets online. Do I still need to go to the ticket box?

Yes. You must present any concessions or relevant IDs to the main counter (where available use the express queue) and collect your tickets in person.

I want to pay with a gift product and another payment method – is this possible?

Unfortunately, we require Gift Vouchers be redeemed in person only. We accept other payment types for bulk purchasing and some corporate sales.

Can I change my online booking after purchase?

All bookings made on our website are not transferable or refundable unless required under Australian Consumer Law.

I have been charged more than once for my online booking. How do I get a refund?

If the session time has not started, head to the ticket box and ask to speak to the manager on duty who will be able to arrange a refund or take your details for the next available Senior Management who will refund via phone or PayPal. If your session has passed, please email us via the Contact Us page with the cinema location, movie title, session time and booking number and our Customer Service team will be able to advise you further.

How do I hire a cinema, book a function or make a group booking?

Visit our FUNCTIONS & EVENTS PAGE HERE page for details on how to hire a cinema or make group bookings.
Groups are considered for discounts when 20+ seats required.

Can I buy individual gift vouchers online?

Visit our online area to view our range of products HERE.
Are there discounts for bulk voucher purchases?

VOUCHERS AND GIFT CARD PURCHASES OF 50 OR MORE
Email: VIA OUR CONTACT FORM

What time does the cinema open?

9.00am: Front Doors Open. Closing Time is 15 minutes after the last advertised movie time. Usually around 8.30pm

How can I get a job at Gladstone Cinemas?

Apply to join our fantastic team HERE.

Who can I contact about lost property?

Our cinemas are thoroughly cleaned after every session and all lost property is safely stored. We recommend that you revisit the cinema and describe the item and we will have the lost property checked for your item. If it is a valuable item such as a phone or wallet, please contact us asap via phone and also via email with a description of the item, the cinema and session that you attended HERE

My Gift Voucher has expired. Can I get a replacement or can they be extended?

We accept Gift Vouchers until the expiry date is reached. Unfortunately we are unable to extend or replace expired Gift Vouchers, so please ensure you make note of the expiry date.

Can I bring my own food and beverages to the cinema?

Only food and beverages purchased from Gladstone Cinemas can be consumed in our cinema complex.

IS GAME ON OPEN?

Game On (laser tag and games arcade) is closed permanently. We do have a selection of arcade games available for play in the main cinema foyer. Coins  accepted.

I can’t find a FAQ to answer my question. What should I do?

Send an email to our friendly Customer Service team using the contact us form and we will respond to your enquiry as soon as possible.

IS GLADSTONE CINEMAS MOVING?

We are staying at our Dawson Road location and underwent a major refurbishment mid 2022. We will keep you posted with updates on our social media so make sure to Follow Us today!

IS YEPPOON CINEMAS AND GLADSTONE CINEMAS RELATED?

YES! AAAAaaaand…. Yeppoon will be administering a brand new entertainment club called the CQ STARZ CLUB! Learn more HERE.

To use your valid Yaralla Lifestyle Card, tickets must be booked and collected in person only.

Refunds and transfers are not offered for purchases made via phone or online for other ticket types for any reason.

Please visit our Terms – Conditions- Privacy section on this site for detailed information.
CLICK HERE FOR OUR COVID INFORMATION