GOT A QUERY ABOUT GLADSTONE CINEMAS?
HERE ARE ANSWERS TO THE QUESTIONS MOST FREQUENTLY ASKED.
SESSION TIMES
Where can I find session times?
To view Traditional Cinema session times, click here
To view Gold Room session times, click here
Session times are updated each Tuesday for the new cinema week (Thursday to Wednesday). Please note that these are subject to change.
TICKETING
What do the film classifications mean?
Click here for details on each of the film classifications.
For more information, visit the Australian Classification Board
How old do you have to be to buy a Childs’ ticket?
A Child ticket can be used for children aged between 3 and 14 years old. For children under the age of 3, entry is free as long as the child sits on the lap of an accompanying ticket holder. Should a child under the age of 3 wish to occupy a seat, please purchase a Child ticket to your selected session.
Can I buy tickets online?
Yes, tickets are sold online for all sessions unless advertised as Buy In Person (BIP) only items.
Why am I charged a booking fee online?
As with many other booking services, we charge a booking fee. Booking online means that you can join the nice and short pickup queue and go straight to the cinema. Booking fees cover the costs associated with administration, processing and handling. Booking fees do not apply when you buy tickets at the ticket box.
I got an error message when booking tickets. What should I do?
Do not attempt to process the booking again. Contact our friendly Customer Service team via email HERE, phone on (07) 4972 0015 or head into the cinema .
If you saw a confirmation page containing your booking details after your ticket purchased was processed, you can still collect your tickets from the ticket box (where available use the express queue). For security reasons, the credit card holder will need to present the card used for the booking.
If you did not see a confirmation page or if you are unsure, please contact our friendly Customer Service team as above.
I have booked my tickets online. Do I still need to go to the ticket box?
Yes. You must present any concessions or relevant IDs to the main counter (where available use the express queue) and collect your tickets in person.
I want to pay with a gift product and another payment method – is this possible?
Unfortunately, we require Gift Vouchers be redeemed in person only. We accept other payment types for bulk purchasing and some corporate sales.
REFUNDS
Can I change my online booking after purchase?
All bookings made on our website are not transferable or refundable unless required under Australian Consumer Law.
I have been charged more than once for my online booking. How do I get a refund?
If the session time has not started, take your credit card to the ticket box of the location you have booked for and ask to speak to the manager on duty who will be able to arrange a refund or take your details for the next available Senior Management. If your session has passed, please email us via the Contact Us page with the cinema location, movie title, session time and booking number and our Customer Service team will be able to advise you further.
FUNCTIONS & EVENTS
How do I hire a cinema, book a function or make a group booking?
Visit our Contact Us page for details on how to hire a cinema or make group bookings.
Groups are considered for discounts when 20+ seats required.
GIFT PRODUCTS
Can I buy individual gift vouchers online?
Visit our online area to view our range of products HERE.
Are there discounts for bulk voucher purchases?
VOUCHERS AND GIFT CARD PURCHASES OF 50 OR MORE
Email: admin@gladstonecinemas.com.au
Office Hours: Monday to Thursday 9am – 2pm
GENERAL
What time does the cinema open?
9.00am – 8.30pm
How can I get a job at Gladstone Cinemas or GAME ON?
Please drop in with a current resume and fill in an application form. We hold this on file for 90 days and consult should a vacancy appear. We have no current vacancies to advertise. Employment agencies are welcome to leave resumes and contact details only – individuals still contacted on person/person basis.
Who can I contact about lost property?
Our cinemas are thoroughly cleaned after every session and all lost property is safely stored. We recommend that you revisit the cinema and describe the item and we will have the lost property to be checked for your item. If it is a valuable item such as a phone or wallet, please contact us via email with a description of the item, the cinema and session that you attended.
My Gift Voucher has expired. Can I get a replacement or can they be extended?
We accept Gift Vouchers until the expiry date is reached. Unfortunately we are unable to extend or replace expired Gift Vouchers, so please ensure you make note of the expiry date.
Can I bring my own food and beverages to the cinema?
Only food and beverages purchased from Gladstone Cinemas can be consumed in our cinema complex.
I can’t find a FAQ to answer my question. What should I do?
Send an email to our friendly Customer Service team using the contact us form and we will respond to your enquiry as soon as possible.