TERMS & CONDITIONS
This document contains the terms and conditions governing your use of this Website and your purchase of any Item or Product or Other Sale from Gladstone Cinemas, QLD, 4680 (ABN 42217817664)
APPLICATION OF THESE TERMS AND CONDITIONS
You may be asked to provide Personal Information to Gladstone Cinemas before purchasing any movie tickets from this Website, before entering any competition on the Website or before registering as a member of this Website. If you do not provide that Personal Information to Gladstone Cinemas, Gladstone Cinemas may not be able to sell you movie tickets, enter you into that competition or register you as a member.
You acknowledge that if you do not register as a member of this Website, parts of this Website designed for registered members may not be accessible to you. Employees of Gladstone Cinemas and its related bodies corporate are entitled to become members of the Website, but are not entitled to enter any competitions on the Website.
Gladstone Cinemas will use its reasonable endeavours to maintain the security of any Personal Information that you provide. This Website has security measures in place to protect the loss, misuse and alteration of the information under Gladstone Cinemas‘ control. However, no data transmission over the internet can be completely secure, and Gladstone Cinemas cannot give an absolute assurance that the information you provide to us will be secure at all times.
Gladstone Cinemas may use techniques designed to identify fraudulent activities on the Website, such as fraudulent credit card use. If any unauthorised use of your credit card occurs as a result of your credit card purchase on the Website, you should notify your credit card provider in accordance with its reporting rules and procedures.
You agree that Gladstone Cinemas may cancel your registration as a member and/or refuse you access to this Website at any time in its sole discretion.
INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that the copyright and other intellectual property rights in this Website and in all information and materials on this Website (“Website Content”) are owned by Gladstone Cinemas, its affiliates, suppliers or licensors unless expressly indicated. The Website Content is protected by Australian and international copyright and trademark laws.
You agree that you will not do any of the following without Gladstone Cinemas’ written permission:
(a) use Gladstone Cinemas’ trademarks, except for printing out a paper copy of this Website;
(b) reproduce, copy, modify, merge, adapt, translate, re publish, frame, upload to a third party, post, transmit, broadcast, communicate to the public or otherwise make the Website Content available to the public;
(c) transmit or display the Website Content on any computer, system or network which permits electronic access by more than one user at a time;
(e) anything else which would infringe Gladstone Cinemas’ rights or the rights of Gladstone Cinemas’ content suppliers and affiliate business partners.
You may view this Website using a web “browser” so long as you don’t change the form of copyright and other proprietary notices. If you are interested in a piece of content for your personal, non-commercial use, you may save a single copy, print one or download one.
MODIFICATION OF THESE TERMS AND THIS WEBSITE
You agree that Gladstone Cinemas may at any time, in its sole discretion, modify:
(a) the look and feel of this Website;
(b) the Website Content; or
THIRD PARTY LINKS AND ADVERTISING
Gladstone Cinemas provides hyperlinks to third party sites (“Linked Sites”) for convenience only, and the inclusion of the hyperlink does not imply any endorsement of the Linked Site by Gladstone Cinemas or its affiliates. In addition, the inclusion of third party advertising on this Website (whether with or without hyperlinks) is not an endorsement or recommendation of the third party advertiser by Gladstone Cinemas or its affiliates.
You acknowledge and agree that Linked Sites are not under the control of Gladstone Cinemas and that Gladstone Cinemas is not liable or responsible for:
(a) any act, omission or negligence of any person who administers or owns any Linked Site;
(b) the copyright compliance, legality or decency of any Linked Site;
(c) the accuracy or reliability of any information provided by any Linked Site;
(d) any goods or services provided by any person who administers or owns any Linked Site; or
(e) the performance of any obligations owing to by any person who administers or owns any Linked Site.
You agree that in using this Website, you will not:
(a) use parts of this Website reserved for registered members unless you are registered as a member;
(b) interfere with the usage of this Website by others;
(c) use this Website in an illegal manner;
(d) upload, post, email or otherwise transmit any document or information to this Website that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, sexually, ethnically or otherwise objectionable or vilifying;
(e) upload, post, email or otherwise transmit any document or information to this Website that infringes any Intellectual Property Rights of any person;
(f) upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
(g) interfere with or disrupt this Website, the server hosting this Website, or servers or networks connected to the server hosting this Website.
SALE OF MOVIE TICKETS, VOUCHERS AND OTHER (PRODUCTS) (applicable when online purchasing is available)
PRODUCTS can only be purchased from this Website by credit card.
PRODUCTS purchased via this Website will be available for collection at Gladstone Cinemas – UNLESS STATED ON PRODUCT (IE POSTED VOUCHERS)
PRODUCTS via this Website are non-refundable and are not available for exchange, unless required by law.
PRODUCTS purchased via this website include discount options and concession ticket options in some instances. Valid relevant IDs and/or Validation Requirements (stated at each PRODUCTS type) must be presented by each person using the PRODUCTS type to have the PRODUCTS made available without incurring further fees upon pickup.
Seat allocation for movie tickets purchased via this Website is on a “best available” basis and is carried out by a prescribed computer program. By purchasing movie tickets via this Website you agree that:
(a) you will accept the seat allocated by Gladstone Cinemas to each ticket purchased; and
(b) Gladstone Cinemas has made no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
**You agree that Gladstone Cinemas may at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website.
**Movie tickets are made available subject to the classification of the relevant film given by the Office of Film and Literature Classification. Where concession tickets are purchased, suitable identification must be presented upon collection of the tickets.
**All transactions are in AUD – Australian Currency and Include GST where applicable.
**You agree to be bound by any “Conditions of Sale” AND base “Conditions of Entry” displayed at any PRODUCTS’ type AND all Conditions outlined within this document under “Conditions of Sale” AND base “Conditions of Entry” with no exceptions granted.
**Where your PRODUCTS purchase from this Site includes a purchase of any alcoholic beverage or adult only product, you warrant that you are over 18 years of age and legally entitled to purchase this product. If you are purchasing this product on behalf of someone else, the recipient must also be over 18 years of age. You or the product recipient must supply suitable photographic proof of age evidence at the point of supply at the Cinema on request by the Company. If this cannot be presented, the Company is entitled to refuse to supply the PRODUCTS with no further compensation to you.
DISCOUNT VOUCHERS, PROMOTIONS AND COMPETITIONS
From time to time, discount vouchers, competitions and other promotional offers (Offers and Competitions) may be available on this Site. You acknowledge that these may not be able to be used at all session dates and types and your use of these Offers is subject to availability of the goods or services offered as well as any other additional conditions attached to the Offers.
REPRESENTATIONS AND WARRANTIES
**You acknowledge and agree that apart from where required by law, this Website and all Website Content are provided “as is” without warranties of any kind, express or implied.
**You acknowledge that, apart from where stated to the contrary on this Website, Gladstone Cinemas has not made any representations or given any warranties:
(a) as to the functionality or content of this Website;
(b) as to the accuracy or completeness of any Website Content;
(c) that access to this Website will be uninterrupted or error free or that the Website or the server which stores and transmits the Website Content to you are free from viruses;
(d) that any links contained on this Website will provide you with any useful information; or
(e) that movie tickets to any particular movie or session will be available for sale to you.
**Except as provided by law, neither Gladstone Cinemas nor its affiliates nor the employees, officers and agents of Gladstone Cinemas or its affiliates will be under any liability to you, in contract, tort or otherwise, in respect of any loss or damage (including consequential loss or damage, loss of profits, economic loss or loss of information) which may be suffered or incurred or which may arise directly or indirectly in respect of:
(a) your use of this Website;
(b) the accuracy, completeness or usefulness of any Website Content or information contained in that Website Content;
(c) your use of any websites that this Website links to;
(a) If the breach relates to goods:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired; and
(b) If the breach relates to services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
**You irrevocably submit to and accept the exclusive jurisdiction of any of the Courts of the State of Queensland or the Commonwealth of Australia and any courts of appeal from these courts.
TERMS AND CONDITIONS CONTINUED
Conditions of Sale (Includes Complex Conditions of Entry)
PURCHASE OF PRODUCTS OR SERVICES FROM THIS SITE
** You agree to be liable for any breaches of the Conditions of Sale by individuals using products or services purchased by you on this Site. Children under the age of 15 may not purchase any product or service from this Site and must obtain the permission and assistance of their parent or guardian to do this.
GOLD ROOM POLICIES
** The Business has specific house polices such as Responsible Service of Alcohol and may have other conditions of entry that apply from time to time; current Policy can be viewed on-site.
** All Gold Room Session Times (Unless Specified/Advertised) are for Admissions of Adults – 18+ years in age; You agree to have available on your person, and show any requested government Photo ID when asked.
PERSONAL INFORMATION AND PAYMENT SYSTEM
Your payment and credit card details submitted using this Site are fully encrypted through industry standard secure software server technology. The Business recommends that you check the Verisign certificate at the time of any purchase to confirm this measure has been taken. If you suspect that unauthorised use of your credit card has occurred as a result of a purchase from this Site, you should notify your credit card provider immediately in accordance with its reporting rules and procedures.
SPECIAL EVENT LISTINGS
*** The Business may impose a “special event” or “no vouchers” restriction (SNV) to certain films and screenings in its discretion. SNV is a restriction imposed for selected films and screenings upon their release. It means that no special complimentary coupons, discounts or offers are valid for use on that specific film or screening until the restriction has been lifted. Generally, the SNV restriction will last only 1-2 weeks after a film’s release, and will regularly apply to special events; although there are exceptions. MEMBERS ARE NOT PERMITTED TO ATTEND SPECIAL EVENTS OR SCREENINGS – THEY ARE PERMITTED TO ATTEND NO VOUCHER SESSIONS
CONCESSIONS + STUDENTS TICKET HOLDERS
*** Where you purchase concession tickets (FULL TIME: Adult Govt, Aust Senior, Student) online, suitable valid photo identification must be provided at Gladstone Cinemas.
*** The purchasing of products and services may be subject to booking, credit card, handling, freight and other fees. All tickets purchased through this Site will be subject to a handling PLUS booking fee Per General, 3D or Gold Room ticket, voucher or other Product for Sale booked unless otherwise specified. The Business reserves the right to vary the amount of this booking fee from time to time, as specified in the ticket purchasing process. We have tried to make the purchasing process, regarding fees and information, very transparent – if you think something is misleading or you have misunderstood, please contact us immediately.
*** Additional charges may apply for 3D films and for the purchase of 3D glasses and as otherwise notified by The Business.
TIMES AND SESSION DETAILS
***Times and session details in relation to tickets purchased through this Site are subject to change without notice at any time.
CINEMA COMPLEX INFORMATION
** This Site may contain Cinema complex information such as Cinema Complex Conditions of entry (see 10.2), trading hours and availability of parking for which The Business understands is correct at the time of posting however is subject to change. The Business does not guarantee the accuracy of the Cinema complex information but will use its reasonable efforts to keep the details accurate.
GENERAL CONDITIONS OF ENTRY TO CINEMA COMPLEX AT GLADSTONE CINEMAS (Shop 5, 61-77 Dawson Road, Gladstone QLD 4680 – Top Level Cinema Building Entrance/Exit
**** UPON ENTRY, THESE CONDITIONS WILL BE ASSESSED BY: The Business (including its related bodies corporate and affiliates), its directors, officers, employees and agents exclude all liability to you and any other persons who uses a product or service you have purchased from this Site. Entry May Be Refused If Non-Compliance Of The Following Entry Conditions Which Include (But Are NOT Limited to) the Following list:
*All patrons must wait until to their Movie to access any Cinema for ANY Reason.
*Ticket Holders may only enter upon presentation of valid ticket and appropriate concession, proof of age or member program Valid Accepted ID. Full Time and Current Government Regulatory Photo *Identification must be presented to receive discount and allow entry for certain movie classifications.
*Management reserves the right to refuse entry to any individual. Appropriate funds will be reimbursed should it be deemed mutually necessary (bound in ‘Conditions of Sale sections).
*Clothing and Footwear must be worn at ALL times whilst inside the Gladstone Cinemas Complex, by All Persons of All Ages
*No food or beverage purchased outside Gladstone Cinemas is permitted entry into the theatre for any reason – if the items that we currently have for sale are not suitable for you or your family, please arrange appropriate sustenance or medicinal food requirements prior to or after the movie (ITESM WILL BE CONFISCATED UPON BAG CHECKS)
***Feet on any part of the seat, talking, moving around or laughing inappropriately will result in ejection from the cinema. Please let cinema staff know if a patron bothers you and the offender may be removed without refund.
***A fee and or prosecution will be incurred for any damage or loss to Gladstone cinemas property as outlined in this post/paper.
***No photo equipment including phones to be switched on at any time whilst in the theatre. Offenders will be removed.
****There are no exceptions to any of the above mentioned.
****Please check the terms of your member program and/or the terms set out in our terms, conditions and privacy documents.
- a) Oversized items and Food and Beverage Purchased Outside Gladstone Cinemas will be not be permitted into the Gladstone Cinemas complex; that is items which are unable to fit under your seat.
b) Backpacks, baby bags, ladies handbags and gentleman’s satchels will be permitted into the complex. Bags permitted into the venue must meet the following conditions:
*Maximum bag height – 40 cm
*Maximum bag width – 40 cm
*Maximum bag depth – 40 cm
*Pliable nature (soft to touch)
c) Bags that do not meet these requirements must be cloaked before entry.WE ALSO HAVE DISABLED SEATING WITH A WIDE ACCESS CHAIR LIFT AND WOULD BE PLEASED TO SECURE THESE SEATS FOR YOU UPON PRE-BOOKING WITH US. (Please contact Us so that we may best direct your specific needs)
CLOAKING/STORAGE OF PERSONAL ITEMS/FOOD/BABY ITEMS AND BOTTLES
**Large items that cannot be stowed away may be left at the Entrance Gate as directed by a Gladstone Cinemas Usher or Employee. All care is taken for the items, however no responsibility is taken for items that may be damaged or lost. Patrons storing items will be required to collect their items on departure from the complex. Plastic bags will be provided to those patrons requiring something in which to hold their goods when available. WE CANNOT GUARANTEE STORAGE OF COLD FOOD AND BEVERAGE ITEMS THAT ARE NOT PERMITTED ON ENTRY. WE CANNOT HEAT UP BABY BOTTLES SORRY.
GENERAL COMPLEX ENTRY
Management reserves the right to prohibit entry and evict persons under the influence of drugs or alcohol, who are disorderly, or engage in inappropriate behaviour, vandalism or evade admission charges. Management has the right to refuse entry to patrons carrying prohibited items, or confiscate those items. Breaches of the rules constituting offences may be reported to Police.
BY ENTERING GLADSTONE CINEMAS YOU AGREE TO:
*Retain your ticket at all times
*Follow any lawful, directional, safety or behavioural staff instruction without delay.
*Management reserves the right to refuse entry to any person who does not comply with the conditions of entry.
*Patrons with tickets purchased at a concessional price must have available on entry to the complex proof of age or photo ID proof of entitlement to the applicable concession.
*Patrons may not be admitted if their tickets are damaged, defaced or have not been purchased from an authorised ticket agent.
*Management, or its staff, reserves the right to conduct bag searches.
*For your safety and security, CCTV surveillance is in use at this complex .
*To ensure both patron and staff safety, unauthorised entry to any staff, projection booth, admin, licensed point of sale (behind bar) or management area is prohibited (penalties apply).
*The throwing of any object in the complex (including at the screens or other patrons) is prohibited and may result in the patron responsible being evicted (penalties apply).
*Offensive, discriminatory or anti-social behaviour will not be tolerated and may result in offending patrons being evicted
*Under the Tobacco and Other Smoking Products Act 1998 (Qld) smoking is prohibited in all areas of the complex. Patrons who smoke within Gladstone Cinemas commit an offence under that Act, to which fines apply, and may be evicted from the complex.
*Umbrellas must not be raised whilst inside the complex.
[entry/exit once movie session commences] may be issued at the discretion of Management.
*BAG CHECKING – ANY STAFF MEMBER or at times, nominated licensed security firm personnel, are present at all public entry points from the time they are open, and assigned ticket checking, ID checking and bag-searching roles.
*Staff or Security will request that all patrons carrying bags into the cinema open them for inspection. Patrons refusing to consent to a bag search may be refused entry into the cinema.
*Items confiscated at the gate may be collected from the same gate when the patron exits the complex. No alcohol confiscated will be returned to patrons.
CAMERAS AND RECORDING EQUIPMENT
*The use of photographic, video or audio equipment for commercial purposes is not permitted within the complex.
*Items that are refused entry (including cameras, photographic and camera enabled mobile telephones, tablets or other such equipment), or that are requested to be removed from the complex, may be cloaked at a complex cloaking facility at the risk of the owner. Items may be confiscated at the discretion of Management as per the Confiscated Items Policy available upon request.
*Gladstone Cinemas is committed to ensuring the privacy of cinema patrons. The complex has traditionally banned the use of still and video cameras in specified areas – including the general admission public foyer and Gold Room foyer. New technology enables photographs and videos to be taken with some mobile phones and this is not appropriate in a number of specified public areas.
*To ensure patron privacy is maintained, the use of cameras including via mobile telephones with camera interfacing, must not be used in the following specified public areas: Change Rooms, Toilets, Entrances, Cinema Auditoriums.
*Patrons acknowledge that the complex or the hirer may use a patron’s image or likeness as part of any recording of the event, movie or entrance to the complex.
- Lights, lasers, leds, electronic devices, cameras, camera phones and of any nature are not permitted into the complex, unless approved by Management prior to the event or as part of an approved special function.
- Homemade food, takeaway food, fresh produce, lollies/chips/icecreams/confectionery bought outside Gladstone Cinemas
- Crockery, cups, cans, glass containers, dangerous or illegal substances, flares, fireworks or laser pointers
- Any item (including parties/birthdays/functions or gifts unless Management approved) that display offensive messages or commercial advertising or promotional messages
- Any item that could be used as a projectile or could create litter – e.g., pizza cartons, streamers, confetti, ticker-tape, takeaway containers
- Any item, which in the opinion of Management has the potential to cause injury or harm to another patron
- Any items, which in the opinion of Management, has the potential to cause damage to the complex and its facilities
- Any item that is deemed oversized, and therefore could not fit under the patrons seat (excluding wheelchairs)
- Other items, which in the reasonable opinion of Management, have the potential to cause nuisance or inconvenience to any other person in the complex will be requested to be removed from the complex
Staff may inform the Qld Police Service (if on site) of the presence of certain prohibited items (e.g. weapons and other dangerous substances or goods) and may seek support from Police Officers in dealing with the items and the patrons intending to bring them into the complex.
Patrons are advised that the Gladstone Cinemas is fitted with CCTV and patrons may be filmed in any area of the complex where installed, including some external areas upon entry to or exit from the complex. The following conditions apply:
• CCTV surveillance will only be used for the purpose of patron, staff, and complex asset safety and security.
• Footage collected will not be viewed by or provided to any external organisation except where required by law,
and remains the property of Gladstone Cinemas.
• CCTV surveillance footage will not be held for longer than deemed necessary by Gladstone Cinemas management
OTHER TERMS AND CONDITIONS
Except to the extent Gladstone cinemas has been negligent, breached a duty of care or otherwise breached its legal obligations to patrons, each patron:
• assumes all risk of any damage or loss (including property damage, personal injury, economic and consequential loss) however it arises at the complex; and
• brings personal effects into the complex at their own risk and neither Stadiums Queensland nor the hirer will be responsible for any damage to or loss or theft of a patron’s personal property.
REFUND AND RETURN POLICY
**To the extent permitted by law, and without limiting the application of Australian Consumer Law and the Consumer Guarantees, The Business’ liability to you in connection with the purchase or use of any products or services obtained from this Site is limited to either:
(a) replacement of those products or services; or
(b) a refund of the cost of purchase of those products and services.
Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a receipt for the products or services.
To the extent permitted by law:
(a) The Business (including its related bodies corporate and affiliates), its directors, officers, employees and agents exclude all liability to you and any other persons who uses a product or service you have purchased from this Site including liability for any consequential loss or damage, indirect, incidental, special damages, or loss of
business or profits; and
(b) you agree that The Business may retain any booking fees or other incidental costs such as postage incurred in issuing a refund.
** GST – GST applies to the purchase of products and services from this Site and will be charged at the time of purchase.
**Force Majeure – The Business’ obligations to you will be suspended for the period in which The Business is affected by any event beyond its reasonable control which shall include without limitation an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity, power or communications failure, shortage or unavailability of products or services or a change in applicable law.
NO RE-SALE OR PROMOTIONAL USE
Products or services obtained from this Site (including vouchers) may not be re-sold for commercial or promotional purposes, bundled with other goods and services or used for promotional purposes without The Business’ prior written consent.
PAID FORTYSIXEIGHTY CLUB SPECIFICS:
HOW DOES IT WORK?
Become a Member for Only $46.80 per month (for a minimum period of 12 months) and Receive:
*Early Advanced Tickets Access – As advised, when Available
*Unlimited General Admission Movies
*Unlimited Laser Tag
*BOOK ONLINE – Pay Only the Booking + Processing Fees – Skip the Queues!
*PAID Loyalty Membership with Gladstone Cinemas – With Own Loyalty Card Per Individual
*Candy-Bar Snacks and Beverage Specials for Club Members Only – As advised in Newsletter
OTHER REQUIREMENTS AND CONDITIONS OF MEMBERSHIP:
*Payment for membership fees must be made at time of lodging the application at gladstonecinemas.com.au. Membership is valid for 6 months (billed monthly). By signing up to become a member – you are agreeing to pay $46.80 monthly for a 16 month concurrent period – Refunds or Cancellations of Membership are strictly prohibited. PLEASE MAKE ANY PURCHASE CAREFULLY!*Members must be 15+ years of age (PROOF OF AGE WITH PHOTO ID REQUIRED)*Membership cannot be used with any other offer, voucher, special event, special screening, or promotion unless specified*Member benefits and pricing can only be redeemed upon presentation of your membership card at Gladstone Cinemas or by purchasing online with a valid membership login and then presenting your card upon ticket pickup*Membership cards are to be collected at the box office upon successful payment and confirmation of FORTYSIXEIGHTY Club Membership. Membership cards are not transferable and are subject to signature ID. All membership cards remain the property of Gladstone Cinemas*Gladstone Cinemas reserves the right to revoke access privileges for all membership types should misconduct and/or abuse of membership privileges be found. Misconduct includes, but is not limited to; the resale of membership cards, membership benefits and discounts or movie tickets; the use of the card by persons not named on the membership; suspected excess usage of the card as a result of non-personal use; suspected purchase of excess Candy Bar and other discounted items as a result of non-personal use and/or commercial or private resale*All information is correct at time of print and is subject to change without notice.
PAID QUICKIE MEMBERSHIP SPECIFICS: (THIS PRODUCT IS DISCONTINUED – FREE QUICKIE MEMBERSHIP IS A FREE BASIC MEMBERSHIP AND IS NOT RELATED TO THIS PRICING OR BENEFITS)
SPECIAL OFFER – 12 MONTHS SIGN UP FOR NEW MEMBERS ONLY. ALL ABOVE TERMS IN CONDITIONS UNDER: “OTHER REQUIREMENTS AND CONDITIONS OF MEMBERSHIP:” ARE TO BE ADHERED TO IN THIS OFFER WITH NO EXCEPTIONS.
All information is correct at time of print and is subject to change without notice.